Open Source Support Options

Free Support

We provide free support for our Open Source PDF library and other products through a mailing list, reportlab-users@reportlab.com. There is a web interface to the list here.

It's a lively community of ReportLab users and staff, who will generally give you a helpful response. If you can't find an answer to your question in our FAQ or our documentation, there's a good chance that they can help you solve your problem.

We also have a code snippet area where we often add short pieces of code that may help you to use certain features. We encourage users to add snippets of their own by signing up for a user account and we hope this will become a hive of activity that is beneficial to the community.

Commercial Support

There are so many different support scenarios that we don't quote a standard contract.

Contact us on support@reportlab.com and we will be happy to work out an appropriate package. Common elements include...

• single incident help
• development of a new features
• creating teaching examples for specific technical points
• annual contracts with our staff on call to support your solution and fix bugs, or with a number of hours available for mentoring and non-bug issues