All ReportLab PLUS license customers receive the following support in their annual lease:
- Same working day response during UK working hours for telephone and email enquiries
- Rights to upgrade to new versions of the software as they become available, including daily as well as release builds
- Best efforts to fix or provide a workaround for any bug in the core software (subject to a reproducible bug report)
- An allowance of "non-bug" support hours, which may be used for mentoring, advice, installation assistance, or training. The time included for each volume band is as follows:
- Additional support time can be provided as required - please contact us for a cost estimate.
Tutorials, FAQ, demos and documentation
The following resources are available for free.
- Documentation - ReportLab and ReportLab PLUS user guides, RML help
- Code Snippets
- Bitbucket pages - we host a number of examples and tutorials on BitBucket
- ReportLab open-source mailing list
Users seeking commercial-level support for our open source software should purchase a ReportLab PLUS package.
If you are struggling to get your project off the ground and wish to use ReportLab please get in touch directly. We build and host solutions on a regular basis for a whole range of clients and would be happy to discuss your requirements. Read more about our solutions here.