Licensed ReportLab PLUS customers get the following support included in their annual lease:
- Same working day response during UK working hours for telephone and email enquiries
- Rights to upgrade to new versions of the software as they become available, including daily as well as release builds
- Best efforts to fix or provide a workaround for any bug in the core software (subject to a reproducible bug report)
- An allowance of "non-bug" support hours, which may be used for mentoring, advice, installation assistance, or training. The time included for each volume band is as follows:
|Pages of PDF Output Per Month||Annual Lease (GBP)||Annual Support Hours|
|up to 30,000 pages||1200||4|
|30k - 100k pages||2400||8|
|100k - 300k pages||4800||12|
|300k - 1 Million pages||9600||16|
|1 Million +||Ask|
- N.B. Additional support time can be provided as required - please contact us for a cost estimate.
Open Source Support
The following resources are available for free. Users seeking commercial-level support for our open source software should purchase a ReportLab PLUS package.