Support Services

ReportLab provides a full range of useful support services, including:

• Software subscriptions to pre-built installers on supported platforms
• Guaranteed responses at various levels
• Full 24x7 support for in-house applications using our software

Advanced support contracts

Critical applications need tailor-made support programs, beginning with an assessment of the risks you need to insure against and of the resources you already have. We are prepared to support in-house applications which use our software on a 24x7 basis if the right preparation is done. Common options will include:

• a comprehensive site survey and documentation phase at the outset to ensure that first-line diagnostic procedures are in place
• a 24 hour support phone number and pager alerts to our engineers
• a remote login to your system
• guaranteed times to workaround and fix
• prepaid time for flexible mentoring and training of internal staff

Support Question

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The ReportLab Product Integration Program allows other Software Vendors to embed existing ReportLab products, with their own applications.

Find out more

Looking for our open source toolkit?

visit: www.reportlab.org